Frequently Asked Questions
Your first visit begins with a thorough intake discussing your health history, goals, and symptoms. Whether you are seeing us for osteopathy, massage therapy, or registered psychotherapy, we take a whole-body, multidisciplinary approach. We will perform a comprehensive assessment and collaborate with you on a tailored treatment plan. Unlike some clinics where the first visit is just a consultation, your first appointment nearly always includes treatment (for manual therapy) so you leave feeling better right away, as well as informed and empowered for your healing journey.
Yes! We offer virtual Registered Psychotherapy sessions securely online for clients anywhere across Ontario. We use the Jane app, a secure, privacy-compliant healthcare platform designed specifically for telehealth and clinical bookings. Once you book through our online schedule, you will receive a secure link to join your session from the comfort and privacy of your own home, ensuring your confidentiality is fully protected every step of the way.
For hands-on therapies like osteopathy or massage therapy, please wear loose, comfortable clothing (such as athletic wear, shorts, or t-shirts) that allows for easy movement and clinical assessment. Please note that low cut skirts, dresses, or inappropriate clothing are not permitted for hands-on treatments. For massage therapy, professional clinical draping is used at all times to ensure your complete comfort, modesty, and privacy.
Most of our services are covered under extended health care benefit plans, depending on your specific provider and policy. This includes Osteopathy, Registered Massage Therapy, and Registered Psychotherapy. We provide detailed receipts following your treatment for you to submit directly to your insurance provider for reimbursement. (Note: We recommend checking your specific policy details ahead of time regarding psychotherapy coverage).
Cardinal Points Clinic is conveniently located at 47 First St, downtown Orangeville, on the east side of First Street. We share a building with a law office and Art Hive Orangeville (we are in a separate unit within the same building). Parking and our main entrance are located at the back of the building. Please note that our clinic is located up a flight of stairs. We offer a welcoming, peaceful healing environment for all our in-person manual therapy and psychotherapy clients.
While both aim to relieve pain and improve mobility, osteopathy takes a deeply holistic, manual approach that looks at the body as an interconnected whole. Rather than focusing solely on the site of pain, an osteopathic manual practitioner assesses structural restrictions, fluid dynamics, and nervous system tension across the entire body to address the root cause—making it highly effective for complex or long-standing chronic pain.
While we do not offer direct billing, we provide detailed, itemized electronic receipts following your treatment (including all required practitioner registration numbers). You can easily submit these receipts directly to your insurance provider for fast reimbursement. Most extended health care plans cover Osteopathy, Registered Massage Therapy, and Registered Psychotherapy.
Our Registered Psychotherapy services provide a safe, confidential, and compassionate space for individuals navigating a wide range of mental health and emotional challenges. We help clients work through anxiety, depression, chronic stress, life transitions, burnout, trauma, and relationship issues. Whether you prefer in-person sessions at our Orangeville clinic or flexible virtual psychotherapy anywhere across Ontario, our approach is tailored to support your personal growth and emotional well-being.
No, you do not need a medical doctor's referral to book an appointment for osteopathy, massage therapy, or registered psychotherapy. You can book directly with us at any time. However, some extended health insurance plans occasionally require a doctor’s note for reimbursement, so we always recommend checking your specific policy details in advance.
We believe that financial constraints shouldn’t be a barrier to getting the care you need. At Cardinal Points Clinic, we offer compassionate, reduced-rate options for individuals facing financial hardship. If you are experiencing genuine financial barriers, please reach out to us directly before booking so we can discuss how we can help support your healing journey.
Because osteopathic manual practitioners cannot officially dispense orthotics under standard extended health insurance guidelines, insurance coverage typically does not apply through us. However, our orthotics are built to the exact same premium quality and high standards as those dispensed elsewhere, but we offer them at a significantly lower, more affordable out-of-pocket price—meaning you get top-tier support without the inflated markup. They are made the exact same companies as the orthotics covered under insurance.